Frequently Asked Questions

Yes, we offer a dedicated service for small and medium projects. Feasibility is determined based on product type and client requirements.

We accept official bank transfers in the company name, with documented contracts and installment payment schedules.

Terrace International is a Saudi company specialising in China import services. We deliver end-to-end solutions starting from supplier research and factory visits, through quality inspection and negotiation, all the way to shipping and customs clearance at our client's door. The key differentiator is that our team is physically present in China — not working remotely.

Alibaba is an advertising platform — any seller can build a professional-looking page regardless of their actual quality. Terrace physically verifies the factory, negotiates with volume leverage, inspects goods before shipment, and handles full customs clearance. These steps protect your investment and save you significant time and effort.

We are a genuine field team. We have permanent staff in Guangzhou, Shenzhen, Shanghai, Yiwu, and Foshan who visit markets and factories daily. We are not brokers operating from distant offices and merely re-forwarding price quotes.

We serve a broad range including: furniture and interior fit-out, electronics, clothing and fashion, new and used vehicles, industrial equipment and production lines, building materials and ceramics, toys and gifts, and custom manufacturing products.

Yes, we carry out field research to find the best factories in China and verify specification compliance.

We rely on a network of relationships built over years of physical presence in China's markets and manufacturing districts. For every request we research and compare at least 3 suppliers, physically visit the factory, and verify quality certifications and export history before any contract.

The majority of our requests come outside the catalogue. Tell us the product description, specifications, and target quantity, and our field team will search for suitable factories and come back to you with price quotes within business days.

Always. We conduct a documented field visit with photos and video, checking production capacity, quality certificates, equipment condition, and workforce. We do not sign a contract with a factory we have not seen with our own eyes for high-value orders.

There is no universal minimum — it depends on the product type and factory. Some factories accept very small quantities, especially in Yiwu and Guangzhou markets. We guide you to the most suitable factory for your order size rather than turning you away.

Terrace fees are transparent and agreed upon in advance in the contract. They are typically a percentage of order value or a fixed fee depending on service scope. You receive the full original factory invoice — no hidden margins built into the product price.

We accept international bank transfers (SWIFT) and local Saudi riyal transfers. Everything is fully documented through official company contracts. We do not accept informal or undocumented payments.

Yes, a deposit is typically required to cover sourcing and production costs with the factory. The percentage ranges from 30% to 50% of order value depending on size and type, with the balance due upon shipment verification or delivery.

We deal in Saudi Riyal with our clients in Saudi Arabia and the Gulf. Payments to Chinese suppliers are made in Yuan or US dollars depending on the factory, and we manage exchange rates with full transparency.

Yes, we provide air, sea and land freight services, along with customs clearance and insurance.

Sea freight typically takes 20–30 business days from Guangzhou to Jeddah or Dammam port. Air freight is much faster: 5–8 business days depending on weight and airport. Add customs clearance time which ranges from 2 days to a week.

Sea freight is much cheaper and ideal for heavy goods or large quantities but is slower. Air freight is faster and better for lightweight goods or urgent orders, but its cost per ton is significantly higher. We help you choose the most suitable option based on your needs and timeline.

Yes, we handle full customs clearance procedures at Saudi and Gulf ports. We manage the complete documentation file — commercial invoice, bill of lading, certificate of origin — and coordinate with local customs agents to ensure smooth delivery without surprises.

We provide real-time shipment tracking and notify you immediately of any delay with an alternative plan. For insured goods, we follow up on compensation with the insurance company. The pre-shipment field inspection documentation prevents most damage issues from arising in the first place.

We conduct a comprehensive field inspection before any shipment: verifying quantities, dimensions, colours, packaging, and compliance with approved samples. We document the process with full video and alert you immediately to any deviation. An accredited third party can be engaged for sensitive inspections.

Document the defects with photos and video immediately upon discovery and contact us directly. The pre-shipment inspection documentation we completed clearly determines whether the problem arose before or after shipment, which facilitates negotiating compensation or replacement with the supplier.

Absolutely. We organise accompanied field trips to factories and markets for our clients. The programme includes: scheduling, field interpretation, transport between factories, and a summary report at the end of the trip. A single field trip often saves months of hesitation before a purchasing decision.

Yes for both. We provide an official invitation letter from trusted Chinese partners to support your China visa application, and help you prepare the complete file. Professional interpreters also accompany you throughout your business trip in markets, factories, and negotiation sessions.